Agent Technology, Brokerage, Core System, AI and ML, Agentic AI
Gilad Shai
Anupam Gupta, CPO at Applied Systems

AI won’t replace insurance brokers.

But it will change how their work gets done.

In Episode 148, I spoke with Anupam Gupta, Chief Product Officer at Applied Systems, about how AI is transforming the brokerage tech stack.

One idea stood out:

Instead of replacing humans, AI will become digital teammates working behind the scenes.

For example:

• AI agents preparing renewal packets
• Extracting data from submissions and emails
• Comparing carrier responses
• Surfacing missing coverages

The result?

Less administrative work.
More time for brokers to do what actually matters: advise clients.

One of my favorite lines from the episode:

“Imagine every employee showing up like your top 10%.”

That’s the real promise of AI in insurance.

Anupam Gupta, CPO at Applied Systems
Agentic AI, AI and ML, MGA, Startup
Gilad Shai
Juan García, Co-Founder at Tuio

Tuio serves a segment that traditional insurers struggle with: digitally native customers who expect self-service insurance, transparent pricing, and fast claims resolution. Instead of building another digital wrapper around legacy systems, Tuio designed a platform that uses AI agents to optimize the two biggest drivers of insurance profitability: marketing and claims.

Juan García, Co-Founder at Tuio
Consulting
Gilad Shai
Katey Walker, Chief of Staff at Xceedance

“It was the first FAIR Plan launched in over 20 years.”

When a state becomes the insurer of last resort, it cannot improvise.
A FAIR Plan must operate like a real insurance company: capitalized, issuing paper, fully serviced, and compliant from day one.

In this case, the state had no funds in place.

Within 120 days, the Xceedance team:
Secured the required funding
Stood up full insurance operations
Built the vendor ecosystem
Launched services end-to-end
They were writing business within four months.

An exceptional example of how public-sector insurance initiatives still require private-market execution discipline.

🎙 Episode 145 of hashtag#InsurtechTalk with Katey Walker

 Founders, operators, and industry experts—real infrastructure, not theory.

Katey Walker, Chief of Staff at Xceedance
Gilad Shai
Robert Lewis, CEO of INTX Insurance Software

In this episode, we go on an unexpectedly fascinating journey — starting with coyotes and foxes, moving through African farming and UK wildlife, and ending in the heart of what this conversation is really about: insurance, reinsurance, and building modern core systems for carriers.

Robert Lewis, CEO of INTX Insurance Software
Gilad Shai
Stephanie Mier, Chief Insurance Officer at ...

Stephanie Mier, Chief Insurance Officer for ServiceUp, talks about modernizing Direct Repair Programs (DRP) and in the insurance and auto repair industry and ServiceUP

Stephanie Mier, Chief Insurance Officer at ServiceUp

Consulting

Katey Walker, Chief of Staff at Xceedance

Katey Walker, Chief of Staff at Xceedance

“It was the first FAIR Plan launched in over 20 years.”

When a state becomes the insurer of last resort, it cannot improvise.
A FAIR Plan must operate like a real insurance company: capitalized, issuing paper, fully serviced, and compliant from day one.

In this case, the state had no funds in place.

Within 120 days, the Xceedance team:
Secured the required funding
Stood up full insurance operations
Built the vendor ecosystem
Launched services end-to-end
They were writing business within four months.

An exceptional example of how public-sector insurance initiatives still require private-market execution discipline.

🎙 Episode 145 of hashtag#InsurtechTalk with Katey Walker

 Founders, operators, and industry experts—real infrastructure, not theory.

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Patrick Kelahan The Insurance Elephant

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Patrick Kelahan The Insurance Elephant

Patrick (Pat) Kelahan and Gilad Shai talk about the collapse of Champlain Towers South condominium in Surfside, Florida, and the insurance implications. They continue to talk about PropTech (Real-Estate Tech), the new and upcoming Blue Print conference, DailyFinTech, Pat's involvement with ventures around the globe, and the origin of the Insurance Elephant.

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Andrew Johnston - Willis Re

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Andrew Johnston - Willis Re

Andrew Johnston joins me from his new abode in Nashville, TN, to discuss InsurTech, investment, and shearing alpacas. Andrew's background is enthralling. He "sold" his Ph.d. to the UN, farmed sea cucumbers in Indonesia, and established Willis Re's InsurTech group.

..when is it [investments in InsurTech] going to burst? The answer is—it's really hard to know because if the terminology or the definition keeps getting wider and wider, then everything that is anything in our industry is going to be captured as an InsurTech investment.

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Dan White - NINETY and Alchemy Crew

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Dan White - NINETY and Alchemy Crew

In this episode, Dan White, managing partner at NINETY, and I talked about Dan’s “insurance bets” for 2021. Dan talked about Micro Insurance; lessons learned from microinsurance that carriers can implement in “medium insurance,” Intangible assets insurance, and ESG rating. We skipped Black Swan Re but did manage to learn about the Alchemy Crew.

“40 years ago, 83% of their (S&P 500) balance sheet would have been tangible assets. Today, it’s only 12%. “ John Neal, CEO Lloyd’s