Katey Walker, Chief of Staff at Xceedance

Inside the Operating Layer of Insurance with Xceedance In this episode, I sit down with Katey Walker, Chief of Staff at Xceedance, to unpack the part of insurance most people misunderstand—and underestimate: operations. We discuss why Xceedance doesn’t sell insurance or deploy capital, how vertical domain expertise combined with AI is reshaping underwriting, claims, and actuarial work, and what it really takes to modernize insurance infrastructure globally. From standing up a U.S. FAIR Plan in 120 days to scaling a 5,500-person global services platform, this conversation is a masterclass in how insurance actually runs—and where it’s going next.