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March 13, 2026
Agent Technology, Brokerage, Core System, AI and ML, Agentic AI
Gilad Shai
Anupam Gupta, CPO at Applied Systems

AI won’t replace insurance brokers.

But it will change how their work gets done.

In Episode 148, I spoke with Anupam Gupta, Chief Product Officer at Applied Systems, about how AI is transforming the brokerage tech stack.

One idea stood out:

Instead of replacing humans, AI will become digital teammates working behind the scenes.

For example:

• AI agents preparing renewal packets
• Extracting data from submissions and emails
• Comparing carrier responses
• Surfacing missing coverages

The result?

Less administrative work.
More time for brokers to do what actually matters: advise clients.

One of my favorite lines from the episode:

“Imagine every employee showing up like your top 10%.”

That’s the real promise of AI in insurance.

Anupam Gupta, CPO at Applied Systems
March 13, 2026
Agentic AI, AI and ML, MGA, Startup
Gilad Shai
Juan García, Co-Founder at Tuio

Tuio serves a segment that traditional insurers struggle with: digitally native customers who expect self-service insurance, transparent pricing, and fast claims resolution. Instead of building another digital wrapper around legacy systems, Tuio designed a platform that uses AI agents to optimize the two biggest drivers of insurance profitability: marketing and claims.

Juan García, Co-Founder at Tuio
February 17, 2026
Consulting
Gilad Shai
Katey Walker, Chief of Staff at Xceedance

“It was the first FAIR Plan launched in over 20 years.”

When a state becomes the insurer of last resort, it cannot improvise.
A FAIR Plan must operate like a real insurance company: capitalized, issuing paper, fully serviced, and compliant from day one.

In this case, the state had no funds in place.

Within 120 days, the Xceedance team:
Secured the required funding
Stood up full insurance operations
Built the vendor ecosystem
Launched services end-to-end
They were writing business within four months.

An exceptional example of how public-sector insurance initiatives still require private-market execution discipline.

🎙 Episode 145 of hashtag#InsurtechTalk with Katey Walker

Founders, operators, and industry experts—real infrastructure, not theory.

Katey Walker, Chief of Staff at Xceedance
December 21, 2025
Gilad Shai
Robert Lewis, CEO of INTX Insurance Software

In this episode, we go on an unexpectedly fascinating journey — starting with coyotes and foxes, moving through African farming and UK wildlife, and ending in the heart of what this conversation is really about: insurance, reinsurance, and building modern core systems for carriers.

Robert Lewis, CEO of INTX Insurance Software
December 21, 2025
Gilad Shai
Stephanie Mier, Chief Insurance Officer at ...

Stephanie Mier, Chief Insurance Officer for ServiceUp, talks about modernizing Direct Repair Programs (DRP) and in the insurance and auto repair industry and ServiceUP

Stephanie Mier, Chief Insurance Officer at ServiceUp
Gilad Shai
March 12, 2025

Marty Smuin, CEO of ARTURO.ai

Gilad Shai
March 12, 2025
Marty Smuin, CEO of ARTURO.ai

Marty Smuin, CEO of ARTURO.ai, and Gilad Shai discuss ARTURO, the data and clarity from geospatial resources, and a fresh approach to customers.

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Gilad Shai
July 30, 2024
Data Enrichment, Founder

Bruce Broussard, Managing Director at Percipience

Gilad Shai
July 30, 2024
Data Enrichment, Founder
Bruce Broussard, Managing Director at Percipience

Bruce Broussard, Managing Director at Percipience, joins Gilad Shai to discuss insurance data, Percipience's data platform, LSU, and football (soccer).

Tagged: Bruce Broussard, Percipience

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Gilad Shai
July 30, 2024
Founder, InsurTech

Jon Corrin, CEO at XILO.io

Gilad Shai
July 30, 2024
Founder, InsurTech
Jon Corrin, CEO at XILO.io

Jon Corrin, co-founder and CEO of XILO.io, talk about the trade-off between product, sales, and customer success.

Tagged: xilo.io, Jon Corrin, customer success, CS

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Gilad Shai
May 20, 2024
Founder, InsurTech, Startup

Jared Brier, Co-Founder and Co-CEO of AKKO

Gilad Shai
May 20, 2024
Founder, InsurTech, Startup
Jared Brier, Co-Founder and Co-CEO of AKKO

Jared Brier, co-CEO and founder of AKKO joined Gilad Shai to discuss AKKO, Customer and User Experience, Warranty, and BMW Z4.

Tagged: Jared Brier, AKKO, customer centric

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Gilad Shai
May 20, 2024
Innovation, Insurance Agency

Fabian Tatomirescu, General Director of CAMPION Broker

Gilad Shai
May 20, 2024
Innovation, Insurance Agency
Fabian Tatomirescu, General Director of CAMPION Broker

Fabian Tatomirescu and Gilad Shai discuss gamification in the insurance world and how Fabian successfully implemented gaming principles that he learned during his career in gaming and fashion into his insurance brokerage.

Tagged: Fabian Tatomirescu, Gamification

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