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March 13, 2026
Agent Technology, Brokerage, Core System, AI and ML, Agentic AI
Gilad Shai
Anupam Gupta, CPO at Applied Systems

AI won’t replace insurance brokers.

But it will change how their work gets done.

In Episode 148, I spoke with Anupam Gupta, Chief Product Officer at Applied Systems, about how AI is transforming the brokerage tech stack.

One idea stood out:

Instead of replacing humans, AI will become digital teammates working behind the scenes.

For example:

• AI agents preparing renewal packets
• Extracting data from submissions and emails
• Comparing carrier responses
• Surfacing missing coverages

The result?

Less administrative work.
More time for brokers to do what actually matters: advise clients.

One of my favorite lines from the episode:

“Imagine every employee showing up like your top 10%.”

That’s the real promise of AI in insurance.

Anupam Gupta, CPO at Applied Systems
March 13, 2026
Agentic AI, AI and ML, MGA, Startup
Gilad Shai
Juan García, Co-Founder at Tuio

Tuio serves a segment that traditional insurers struggle with: digitally native customers who expect self-service insurance, transparent pricing, and fast claims resolution. Instead of building another digital wrapper around legacy systems, Tuio designed a platform that uses AI agents to optimize the two biggest drivers of insurance profitability: marketing and claims.

Juan García, Co-Founder at Tuio
February 17, 2026
Consulting
Gilad Shai
Katey Walker, Chief of Staff at Xceedance

“It was the first FAIR Plan launched in over 20 years.”

When a state becomes the insurer of last resort, it cannot improvise.
A FAIR Plan must operate like a real insurance company: capitalized, issuing paper, fully serviced, and compliant from day one.

In this case, the state had no funds in place.

Within 120 days, the Xceedance team:
Secured the required funding
Stood up full insurance operations
Built the vendor ecosystem
Launched services end-to-end
They were writing business within four months.

An exceptional example of how public-sector insurance initiatives still require private-market execution discipline.

🎙 Episode 145 of hashtag#InsurtechTalk with Katey Walker

Founders, operators, and industry experts—real infrastructure, not theory.

Katey Walker, Chief of Staff at Xceedance
December 21, 2025
Gilad Shai
Robert Lewis, CEO of INTX Insurance Software

In this episode, we go on an unexpectedly fascinating journey — starting with coyotes and foxes, moving through African farming and UK wildlife, and ending in the heart of what this conversation is really about: insurance, reinsurance, and building modern core systems for carriers.

Robert Lewis, CEO of INTX Insurance Software
December 21, 2025
Gilad Shai
Stephanie Mier, Chief Insurance Officer at ...

Stephanie Mier, Chief Insurance Officer for ServiceUp, talks about modernizing Direct Repair Programs (DRP) and in the insurance and auto repair industry and ServiceUP

Stephanie Mier, Chief Insurance Officer at ServiceUp
Gilad Shai
October 23, 2022
Capacity, Thought Leadership, Specialty Insurance, Innovation, Founder

Jeff Radke, CEO and Co-Founder of Accelerant

Gilad Shai
October 23, 2022
Capacity, Thought Leadership, Specialty Insurance, Innovation, Founder
Jeff Radke, CEO and Co-Founder of Accelerant

Jeff and Gilad talk about Accelerant, working while vacationing in Italy, Data-Asymmetry in the insurance industry, Accelerant's members, Flywheel Re, and Agribusiness Risk Underwriting.

Tagged: Startup, Jeff Radke, capacity, reinsurance

1 Comment
Gilad Shai
September 15, 2022
Ecosystem, ESG, Service Provider, Data Analytics

Mark Anquillare, President and COO of Verisk Analytics

Gilad Shai
September 15, 2022
Ecosystem, ESG, Service Provider, Data Analytics
Mark Anquillare, President and COO of Verisk Analytics

In this episode, Mark Anquillare and Gilad Shai talk about Verisk Analytics, a data analytics and risk assessment firm that faithfully serves the insurance industry.

Tagged: Verisk, Verisk Analytics, data, risk

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Gilad Shai
September 15, 2022
Conference, DIA, Thought Leadership

Roger Peverelli, Co-Founder of Digital Insurance Agenda (DIA)

Gilad Shai
September 15, 2022
Conference, DIA, Thought Leadership
Roger Peverelli, Co-Founder of Digital Insurance Agenda (DIA)

Roger Peverelli and Gilad Shai talk about DIA Munich, conferences, building connections, InsurTech startups, and the Amsterdam canals.

Tagged: DIA Munich, Clarion events, Roger Peverelli, Conferences, consulting

Comment
Gilad Shai
September 15, 2022
Founder, LegalTech, Claims

Frank Giaoui, Founder and CEO of Optimalex

Gilad Shai
September 15, 2022
Founder, LegalTech, Claims
Frank Giaoui, Founder and CEO of Optimalex

In this episode, Frank Giaoui and Gilad Shai talk about Optimalex, a Legal Predictive Analytics company.

Tagged: Legal, startup, founder

Comment
Gilad Shai
September 15, 2022
Founder, InsurTech, Startup, Benefits, Updates

Alex Frommeyer, CEO of Beam Benefits

Gilad Shai
September 15, 2022
Founder, InsurTech, Startup, Benefits, Updates
Alex Frommeyer, CEO of Beam Benefits

In this episode, Alex (Fro) Frommeyer, the CEO of Beam, returns to the InsurTechTalk podcast to talk about Beam's expansion. In 2022, Fro and his team moved beyond dental and smart toothbrushes, and today, Beam is a benefits provider.

Tagged: founder, ceo, benefits, Beam Dental

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